Account Questions

Click on your question below and jump straight to the answer. If you don't find the answer you need or continue to have trouble, please contact us.

  • How do I set up a New Account on your website?
    To set up a new web account or log in, just click on "Sign In" Log in at the top navigation bar or use the bottom navigation bar and click on the New Account link. As you land on the Log in page, you will see the New Account link. If it is your first time to order from Vernon, just use a credit card. Established schools, libraries, colleges or universities can place a first order by providing an official purchase order. To open an account, please provide three business references and allow extra time for credit approval. If you have any questions, please contact us at 800.878.0253.
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  • Can I use my old web account info on your new website?
    No, unfortunately you will need to set up a new account on this new site. Your "Log in" name will be your email address. You will also need to set up a new password.
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  • I am not able to log in to my online account. What should I do?
    This new website will require that you set up a new online account, even though you have ordered from us in the past. Your internal Vernon Library Supplies customer account will remain the same; however your online account and password will be changed. Once you have set up the new online account, if you forget your password, simply click on the Forgot Password link on the Log in page and you will receive a confirmation via email.
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  • I have set up a Web account previously, but I can't remember my password. What do I do?
    Just click the Forgot Password link on the Log in page. You will be asked to enter your Email address and after you click "Submit" you will be sent a new password by email. Once you have received your password, simply return to the site and go to the Log in page. We recommend that you change your password to one that you prefer to use, after you have logged in and can access the Manage My Account area. To change your password, just go to the Change Password tab.
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  • I've ordered from you over the phone before, why can't I log in?
    Unfortunately, having ordered offline does not automatically give you an account on our website. But setting one up is easy! Simply click on the Log in button on the top navigation bar, then select the New Account option and continue with your order. You will have to fill in all of your information for this order, but on subsequent orders you can log in using the My Account section and your information will be recalled.
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  • Once I create a Wish List, can I save it and access it later?
    Yes, we hope that this tool will make your shopping experience easy. After you log in, as you browse this site, you will see the buttons for "Add to Wishlist" or "Add to Cart" on each product page. If you "Add to Cart" the item will be placed directly into your shopping cart (My Cart). You can also choose to add items into My Wish Lists by using the "Add to Wishlist" button. This will save time... simply place favorite products or items that you plan to order at a later date in My Wish Lists; they will be saved for your future shopping convenience. We recommend setting up your Wish Lists prior to choosing the "Add to Wishlist" buttons on the product pages. It's easy to organize different lists; just go to Manage My Account and select the My Wish Lists tab.
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