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Hello Francine:

Wanted to thank you for all your help tonight. You went over and above to correct the problem, and to make me feel appreciated. It's really hard this day and age to get to talk to a REAL PERSON. Anyway, you can tell Shai for me, it's good to see OLD SCHOOL practices still within a company. Talking to the customer is still the best way of handling orders, complaints and so forth. Being it was close to 6:30PM and you were willing to help me, that says a lot about you and the company. You are a dedicated and loyal employee and that should not go unrecognized. Attitude and disposition you showed says it all, plus your knowledge of the product. I have been in sales and management for 30 years and I trained sales forces and you would get and A Plus for effort. Because of you "THE COMPANY" I will continue to do business with Vernon. You are the company in my eyes.

A Very Satisfied Customer:

Alan Ribelin
Books Galore

Dear Vernon Library Supply:

I was pleasantly surprised to receive my order so quickly. I also appreciate the strapping around the boxes to keep them together during shipping. Many companies are shipping in cheaper boxes and using cheap packing tape, so items arrive damaged. These items may seem trivial, but to me they say you are a company that values their customers. Expect more business from me!

Sincerely,

Lynda Mayer, Administrative Assistant
Warren-Trumbull-County Public Library, Warren, Ohio

Hi Francine,

Just a little note to let you know that we received the book easels and are VERY HAPPY with them! I especially appreciate your patience and willingness to go the extra mile in helping us with the order. It is my belief that the kindness that you showed and your sincere desire to help others are qualities that God has implanted in you. (See Genesis 1:27) No flattery! This is how I feel as I reflect on your kind service in connection with this order.

Thanks again,

Sabrina Aboud
Diamondtex Style Ltd., Port-of-Spain, Trinidad

Hi Francine,

Thank you so much for all your help. You are the NICEST, MOST EFFICIENT and HELPFUL person I have ever come in contact with. Your company is very fortunate to have you.

K. Geisler, Library Assistant
Concordia University, Irvine, CA

Dear Sir, Madam:

I just wanted to say thanks for excellent products and service. What a perfectly packaged box too. Fast delivery, sweet.

Many other companies need to copy your operating model, awesome.

Thanks,

Paul Graham
San Francisco

Just a quick note to let you know how impressed I am with your products and customer service. As an owner of a Kumon Math & Reading Center franchise (there are over 1000 centers in North America), I have referred many other franchisees to your company as THE source for library materials. I did a presentation to a group of Kumon instructors in Phoenix last month, and someone in the audience said "Oh! You're the Vernon Library Lady!" I had to laugh at that one.

Anyway, please keep up the good work. I appreciate you and will continue to promote your company and remain a loyal Vernon Library Supply customer.

Best regards,

Anne Parham, Executive Director
Kumon Math & Reading Center of Rio Rancho, New Mexico

Thank you so much for your courteous and generous response to my order request. As I mentioned on the phone, I was happy to see the prices advertised on your website, but the great discounts you offer, the wonderful service I received, and the unbelievably prompt handling of my order (I was notified that the shipment arrived on our campus today--and I just placed the order yesterday!) has completely won over my loyalty. You can expect repeat business from me as well as great word of mouth to anyone I meet who needs your products.

Keep up the great work, and thanks again!

A. Lawrence
Grace Academy, Chattanooga, TN

I just want to take a few moments to let you know about an outstanding customer service experience I enjoyed with one of your Customer Service staff today. I had ordered online, but called to make sure my imprinting would be done as I requested. My call was answered by Jermaine Jackson.

I was so favorably impressed by his Customer Service attitude! He was pleasant and friendly and handled my question efficiently. He followed up immediately and when I came back from lunch, a pdf with my sample imprint was waiting for me.

My thanks again to Jermaine for his attitude and responsiveness. I will remember that great attitude when I am ordering library supplies in the future.

Thank you for your time this afternoon,

Marlene V., MLS, Resource Specialist
The Pacific Energy Center, San Francisco, CA

Hello Greg, Nicely done on the barcodes. You have our business henceforth. Thank you.

Paul
Brownsville Community Library

Dear Francine,

Thank you again for your warm and capable assistance. We will surely keep Vernon Library Supplies as our favorite supplier.

All good wishes to you and yours,

Beth
Tulane University

Good Morning Francine,

Thank you so much for the quote and the great value you are giving me on all your products. I have forwarded this to Ms. Bridges for processing. It is a pleasure doing business with you, your service is always excellent.

Thank you,

Rita Impey-Imes
KSU Library

Judy~

You're my favorite "library" company! Here's a posting that appeared on ikumon within the last two days:

If you're looking for a barcode scanner type system, vernonlibrarysupplies.com has a "Library-in-a-Box" package that might work for you. It's a little pricey, but considering how many books you are losing and the time you are spending on check-in/check-out, it might be worth the investment.

Though I have not seen the "Library-in-a Box" in action, I can highly recommend Vernon as a company that offers superior customer service and stands 100% behind their products.

Anne Parham, Executive Director
Kumon Math & Reading Center of Rio Rancho, New Mexico

Thank you for your super-fast incredible service.

I will use your company again.

Kathryn Arter, Media Specialist
Independence High School--Media Center
Alpharetta, GA

Thank you for such quick response, Francine! And thank you for taking care of your customers so well.

Giovanni Tairov, Assistant Director
Livingston Parish Library, Livingston, LA

I am very impressed by how quickly my order arrived and by how nice the bookends are.

I look forward to purchasing more items from you in the future. Thank you!

Sincerely,

Kerry Bolger

Add your own comment about your experience with Vernon, our products or
our people! We would enjoy hearing from you!