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IMPORTANT - PAYMENTS
1. Only publicly funded institutions may pay with a P.O. If paying with a P.O., please remember to change the payment method (directly after Billing Address below) to "Company P.O."
2. Your prompt payment helps us keep prices low. We trust our customers to expedite invoice processing as soon as delivery has been made. Credit is automatically extended to recognized institutions (no need to open an account before ordering). Others must prepay via check, Visa, MasterCard, Discover or American Express (if sending a check, please call ahead for a freight quote).
IMPORTANT SHIPPING INFORMATION
1. The shipping charge shown is an estimate. Should the actual charge exceed the amount shown, we will contact you before filling your order. In such a case, your order will not be shipped, invoiced, or the additional amount charged to your credit card until we have received your approval.
2. Shipments of multiple items may result in dimensional shipping charges beyond the shown estimate.
3. Please note that the shipping charge for large items that ship by truck (not UPS) are for "dock to dock" delivery. If you do not have a loading dock, if you require inside delivery or if you must be called prior to delivery, additional charges may apply. Please specify these and any other special requirements in the comments box. We will get back to you promptly with an accurate shipping quote.
4. International orders (outside the US) will not be processed and shipped until the customer responds to a follow-up email that specifies shipping and any other handling costs. If you are shipping Internationally, including to Canada, please call toll free at 1.800.878.0253 for a shipping quote.
5. We offer same-day shipping for all stock items if order is received before 2pm (EST). Orders received after 2pm are shipped the next day.
FOR LARGE ITEMS SHIPPING BY FREIGHT:
By accepting these terms you understand that the items in your delivery must be 1) counted, 2) opened and 3) inspected for damage before the driver leaves. Failure to do so could void any claim for loss or damage. USING A PRODUCT OR ANY OF ITS PARTS IN A MANNER INCONSISTENT WITH ITS LABELING WILL MAKE THE WARRANTY NULL AND VOID.
Please be sure that ANYONE receiving your delivery is aware that ANY DAMAGE (inside or outside) must be noted on the delivery receipt at the time of delivery. The original packaging must be retained & Vernon must be notified IMMEDIATELY. Failure to note any damage on the delivery receipt makes all parties involved unable to file any claims. Photos taken of any damage may be helpful but the CRITICAL point is that the damage be noted on the delivery receipt before the driver leaves.
Please count the number of cartons/pallets received and compare to the number stated on the delivery receipt, write any discrepancies on the delivery receipt, and call Vernon IMMEDIATELY.
SHIPPING - DELIVERY TIMES
Most library and office supply products for everyday use are kept in stock for shipment within one business day from company headquarters in Norcross, GA. Please allow four to six weeks for delivery of furniture, shelving, equipment and other large items that ship directly from the manufacturer. The most economical shipping means (usually UPS or FedEx Ground) will be utilized. We understand that some things just can't wait, and, where possible, will RUSH your order when requested with no additional handling charge (expedited shipping charge will be added to your invoice).
Vernon guarantees that all products offered for sale will be free of defects and perform as specified. Products are not warranted for uses other than those specified. Performance guaranties are for one year unless otherwise specified. With the exception of custom manufactured and some technical products, all products in resellable condition may be returned within 60 days of receipt, subject to restocking fees of 20% in addition to all freight charges. Do not return any product without first calling for a return authorization.
BIDS, QUOTES AND CUSTOM ORDERS
We pride ourselves on our ability to meet special needs. Contact us for pricing on custom manufactured items, as well as quotations on large quantities of standard products.